Termos de Serviço

2. Description of Service

Hue Write provides AI-powered text humanization services that transform AI-generated content into natural, human-like writing. The Service includes text processing, tone customization, and content management features.

3. User Accounts

To access certain features of the Service, you must create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Providing accurate and complete registration information

4. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe upon the intellectual property rights of others
• Generate content that is harmful, threatening, or discriminatory
• Attempt to bypass usage limits or security measures
• Resell or redistribute the Service without authorization

5. Intellectual Property and Your Content

You retain ownership of the content you submit to the Service. By using the Service, you grant us a limited license to process your content solely for the purpose of providing the humanization service. We do not claim ownership of your output content.

We do not train on your content. Text you submit to the Service, and the output produced from it, are not used to train, fine-tune, or otherwise develop our AI models, and are not sold or shared with third parties for their own model training.

The limited license above extends only to what is necessary to operate the Service: processing your submission to produce output, storing your documents and history so that you can access them, and, where applicable, transmitting your text to the AI infrastructure providers we use to perform the processing.

Our staff do not read your content in the ordinary course. Access is limited to what is necessary to respond to a support request you have raised, or to investigate suspected fraud, abuse, or a violation of these Terms.

We may use operational and aggregate information about use of the Service — such as processing volumes, error rates, and performance measurements — to operate, secure, and improve the Service. This does not involve using the substance of your content.

6. AI Output Disclaimer

Hue Write uses artificial intelligence and automated processing technologies. Output may contain errors, inaccuracies, unintended changes in meaning, or other defects. We do not guarantee that any output will be accurate, original, undetectable as AI-generated, accepted by any educational institution, employer, publisher, platform, or third-party service, or achieve any particular result. You are responsible for reviewing and determining whether output is suitable for your intended use.

You are solely responsible for how you use the output, including ensuring that your use complies with the rules, policies, honour codes, or contractual obligations that apply to you.

7. Third-Party Detection Systems

We do not guarantee that content processed through Hue Write will receive any particular result from AI detection, plagiarism detection, originality, or other third-party evaluation systems. Such systems may change their methodologies, produce inaccurate results, or differ from one another.

No statement made by us, on our website, or in any marketing material should be understood as a guarantee of a specific outcome from any third-party detection or evaluation system.

8. Credits and Usage

Access to the Service is measured in credits. Credits provided through subscriptions or purchases are digital usage entitlements and have no cash value. They are non-transferable and may not be sold, exchanged, gifted, or redeemed for cash.

• How usage is measured: One credit corresponds to one word of the text you submit for processing, counted from the plain text of your submission. Credits are deducted when a request is submitted for processing.
• Subscription credits: Credits included with a subscription are allocated for the applicable billing period and expire one month after they are allocated. Unused subscription credits do not roll over into the next period.
• Top-up credits: Credits purchased as a top-up package do not expire while your account remains open, unless stated otherwise at the time of purchase.
• Order of use: Where you hold more than one type of credit, credits are consumed in order of expiry, beginning with those expiring soonest. This is intended to preserve the credits that are useful to you for longest.
• Restoration after technical failure: If a verified technical failure on our platform causes a request to fail, the credits consumed for that request may be restored to your account, automatically or on request. See our Refund Policy below.
• Closure or termination: Credits are tied to your account and are not portable. If your account is closed by you, or suspended or terminated by us in accordance with these Terms, any remaining credit balance is forfeited and has no cash value, except where a refund is due under our Refund Policy or under applicable law.

9. Payment, Subscriptions and Renewals

Paid subscriptions are billed in advance on a monthly or annual basis, using the payment method you provide.

• Automatic renewal: Subscriptions renew automatically at the end of each billing period, at the then-current price for your plan, until cancelled. By subscribing, you authorise us and our payment processor to charge your payment method on each renewal date.
• Cancelling: You may cancel at any time from your account settings. To avoid being charged for the next period, you must cancel before your next billing date.
• Effect of cancellation: Cancellation takes effect at the end of your current billing period. You keep access to your plan for the remainder of the period you have already paid for. Cancelling does not by itself entitle you to a refund of amounts already charged — refunds are governed by our Refund Policy below.
• Credits after cancellation: Subscription credits already allocated remain usable until they expire under Section 8. No further subscription credits are allocated after your paid period ends. Top-up credits are unaffected by cancellation and remain available while your account is open.
• Failed payments: If a renewal payment fails, we may suspend access to paid features until payment succeeds.
• Price changes: We may change our prices with at least 30 days' notice. Price changes apply to billing periods beginning after the notice period; they do not change the price of a billing period you have already paid for. If you do not accept a price change, you may cancel before it takes effect.
• Taxes: Prices exclude any applicable taxes unless stated otherwise. You are responsible for any taxes arising from your purchase, other than taxes on our income.

10. Refund Policy

We want you to be satisfied with our Service. If you are not satisfied with your purchase, please contact our support team and we will review your request fairly and in accordance with the guidelines below.

• Subscription Refunds: If you are not satisfied with a newly purchased subscription, you may request a refund within 7 days of the subscription becoming active, provided that you have used only a limited portion of the credits included with the subscription. Refund eligibility may depend on the amount of credits used and the circumstances of the request.We may approve a full or partial refund where appropriate, particularly when the Service has not been substantially used.
• Subscription Renewals: Subscription renewals are generally non-refundable once the renewed billing period has started. However, if you were recently charged for a renewal and have not meaningfully used the renewed subscription, you may contact us promptly to request a refund. We may approve such requests on a case-by-case basis.To avoid unwanted renewals, users are responsible for cancelling their subscriptions before the next billing date.
• Top-Up Credit Refunds: Unused top-up credit packages may be eligible for a refund if requested within 7 days of purchase. If credits from the package have already been used, we may provide a partial refund or decline the request depending on the amount of credits consumed and the circumstances.Top-up credits that have been substantially or fully consumed are generally non-refundable.
• Technical Issues: If a technical failure on our platform prevents a successful humanization or otherwise prevents you from receiving the Service you purchased, we will make reasonable efforts to resolve the issue. Credits consumed as a result of a verified technical failure may be restored to your account.Where appropriate, we may also provide an alternative remedy, including a replacement of the affected credits or a refund.
• Duplicate or Accidental Purchases: If you accidentally purchase the same subscription or credit package more than once, please contact us as soon as possible. Where the duplicate purchase has not been substantially used, we will generally provide a refund for the duplicate transaction.
• Payment Processing Fees: Where permitted by applicable law, payment processing fees or other non-recoverable transaction costs may be deducted from a refund. As a result, the refunded amount may be slightly less than the original amount paid.
• How to Request a Refund: To request a refund, please contact our support team with the email address associated with your account and the relevant transaction details. We may ask for additional information to verify the purchase and assess the request.We aim to review refund requests fairly and respond as quickly as reasonably possible.
• Exceptional Circumstances: We understand that circumstances can vary. If your situation does not fall within the guidelines above, you may still contact us. We review exceptional refund requests on a case-by-case basis and may provide a full or partial refund where we believe it is appropriate.
• Abuse and Fraud Prevention: Our refund policy is intended to protect customers who experience legitimate issues with the Service. We reserve the right to decline refund requests involving suspected fraud, repeated refund requests, abuse of promotional offers, substantial use of the Service before requesting a refund, or other misuse of the Service.

This policy does not limit any mandatory refund or consumer rights that may apply under applicable law.

11. Limitation of Liability

The Service is provided "as is" without warranties of any kind. We are not liable for any indirect, incidental, or consequential damages arising from your use of the Service. Our total liability shall not exceed the amount you paid for the Service in the past 12 months.

Without limiting the above, and to the extent permitted by law, we are not liable for any consequence of your use of output produced by the Service, including any academic, professional, disciplinary, reputational, or contractual consequence. See Sections 6 and 7.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including any mandatory consumer rights.

12. Termination

We reserve the right to suspend or terminate your account for violations of these terms. You may cancel your account at any time through your account settings.

On termination or account closure, your right to use the Service ends and any remaining credit balance is treated as described in Section 8. Where we terminate an account without cause and you hold unused, paid-for credits, we will refund the unused portion in accordance with our Refund Policy.

13. Changes to Terms

We may update these terms from time to time. We will notify you of significant changes via email or through the Service. Continued use after changes constitutes acceptance.

14. Contact

If you have questions about these Terms, please contact us at legal@huewrite.com